NNPC's New Smart Self-Service Station Promises Transparency

The Group Chief Executive Officer of NNPC Limited, Bayo Ojulari, has promised Nigerians that the company’s new Smart Self-Service Station will ensure clear pricing, accurate fuel dispensing, and safe digital payments.

In this interview, Ojulari talks about why this project is important, how it fits into NNPC Limited’s bigger plan, and the company’s aim to spread this model across Nigeria.

Strategic Importance of the New Smart Station

We need to see this development as part of the Culture Transformation journey NNPC Limited started over a year ago. This journey focuses on our “Fit-for-Future” key areas: Enterprise-First Mindset, Execution Excellence, Profitable Growth, and being the Partner of Choice.

The new Smart Self-Service Station marks a key step in transforming NNPC Retail and NNPC Limited as a whole. It shows how we are using technology to make our retail operations better. This is a clear sign of our Execution Excellence goal.

It also helps us create a customer-focused and digitally advanced energy company that listens to and meets the changing needs of Nigerians. This is part of being a true Partner of Choice.

The station combines self-service fuelling with digital payments and extra energy options like electric vehicle charging, Liquefied Petroleum Gas, and Compressed Natural Gas. It is not just a different kind of filling station. It represents a move towards a more connected and tech-friendly energy retail experience.

Plans for Nationwide Rollout

We know Nigerians want to see this Smart Station model, self-service fuelling, EV charging, LPG, and CNG, available across the country soon. We share that urgency.

But at NNPC Limited, we believe speed and sustainability must go together. Our Execution Excellence principle means we will move quickly but also make sure what we build is durable.

This first Smart Station is a proof of concept. We are moving carefully, not slowly. Our immediate goal is to learn from how it operates, work closely with our tech partners to improve the system, and ensure that the customer experience meets the high standards Nigerians expect.

As we expand, we want to copy a model that works well, not one that we will have to fix later. Depending on how this first station performs, we plan to roll out more stations in phases across the country. This expansion will depend on customer demand, location, readiness of infrastructure, and the availability of different energy solutions in each area.

Our promise is to act quickly while executing the project in a way that lasts.

Ensuring Transparency and Reliability

This is where our Enterprise-First Mindset and Execution Excellence principles are put to the test. We are committed to integrity in our work, and we want our customers to trust us and find our services convenient.

The Smart Station has been set up to monitor transactions and equipment performance in real-time. We also have dedicated maintenance and customer support processes. This is to ensure that any issues are spotted and fixed quickly, rather than later.

We have built in controls to ensure pricing accuracy, the right dispensing calibration, and the safety of digital payments. These steps were created with our technology partners to meet the standards our customers deserve.

Just as importantly, we will keep listening to our customers. We will use operational data and feedback from customers to keep improving the system. Our goal is straightforward: every transaction should be easy, safe, and clear, and every customer should leave knowing they got exactly what they paid for.